We’d Love to Hear From You

Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At Sneakmix, things are different. Our founder, Alex, still replies to emails personally—just like the early days when this was a tiny startup run from a Brooklyn apartment. Crazy, right? But that’s how we roll.

Your Voice Matters

Seriously, it does. Whether you’ve got a question about sizing (we know, sneakers can be tricky), want to share your latest #SneakmixOOTD, or just need styling advice—we’re all ears. Fun fact: Our best-selling colorway last year came from a customer’s random midnight email suggestion. See? Magic happens when you hit ‘send’.

Get in Touch

• Address: 1981 Hoffman Avenue, New York. Swing by if you’re in town—we’ve got coffee and sneaker prototypes to geek out over.
• Email: [email protected]. Expect a reply within 24 hours, often with terrible puns included at no extra charge.
• Phone: +1917-371-5106. Monday–Friday, 9am–6pm EST. Pro tip: Call around 3pm—that’s when our team takes a break and actually answers.
• Live Chat: See that bubbly icon in the corner? Yep, real humans—no bots. Well, except for Gary, our office plant. But he’s a great listener.

Why Bother Writing?

Look, we get it—filling out contact forms feels like shouting into the void. But here’s the thing: Last month alone, we changed our return policy because 12 customers said it sucked. Your feedback? It’s literally shaping this company. So go ahead, tell us what’s on your mind. Worst case? You’ll make some sneaker-obsessed folks smile.

P.S. If you’re reading this at 2am wondering if we ship to your country… we probably do. But double-check with us anyway—time zones are weird.